Shipping Policy

  1. Order Processing
    All orders are processed within 1 to 3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
  2. Shipping Costs
    Shipping costs are calculated at the time of purchase and displayed before checkout. In some cases, we may offer free shipping on orders over a certain amount.
  3. Delivery Times
    Estimated delivery times are as follows:
  • Spain: 2 to 5 business days
  • Europe: 5 to 10 business days
  • International: 7 to 20 business days

These times are estimates and may vary due to external factors.

  1. Order Tracking
    Once the order has been shipped, the customer will receive an email with a tracking number to track their shipment.
  2. Delays
    We are not responsible for delays caused by the courier company, customs processes, or other circumstances beyond our control.
  3. Incorrect Address
    It is the customer's responsibility to provide a correct shipping address. We are not responsible for orders delivered to incorrect addresses provided by the customer.
  4. Lost or Damaged Packages
    If an order arrives damaged or is not received, the customer must contact us within 48 to 72 hours from the estimated delivery date.
  5. International Shipments
    International orders may be subject to import duties and taxes, which are the customer's responsibility.
  6. Contact
    For any questions related to shipping, you can contact us at: henriia1111@gmail.com